Refund policy
Return & Refund Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Return Eligibility
To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You must also provide proof of purchase.
How to Start a Return
To request a return, please contact us at:
📧 mryso.zhao@gmail.com
Returns must be approved before sending any items back.
Return Address
The return address will be provided after your return request is approved. Please contact us first to initiate a return.
Return Shipping Cost
Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.
We do not provide prepaid return shipping labels.
Damages and Issues
Please inspect your order upon arrival. If the item is defective, damaged, or incorrect, contact us immediately so we can resolve the issue.
Non-returnable Items
Certain items cannot be returned, including:
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Perishable goods
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Custom or personalized items
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Personal care goods
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Sale items and gift cards
Exchanges
We do not offer direct exchanges. To get a different item, please return the original item and place a new order.
European Union 14-Day Cooling-Off Period
If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days, in accordance with EU regulations.
Refunds
Once we receive and inspect your return, we will notify you of the approval status.
If approved, refunds will be issued to your original payment method within 10 business days.
If more than 15 business days have passed after approval, please contact us at mryso.zhao@gmail.com.